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Troubleshooting & FAQ

Frequently Asked Questions (FAQ)

Written By Floris de Vries

Last updated 20 days ago

It lets you create size charts, product specs, comparison tables, tabbed content, and Us vs Them tables, then place them on your Shopify storefront with theme blocks, auto-placement, or optional shortcodes.

Yes for shortcodes, comparison tray/modal, Compare auto-inject, and Size chart auto-placement above Add to cart. Theme blocks alone are not enough for those features.

Check the following:

  • The table is enabled and saved.

  • Product visibility includes this product (or is set to All products).

  • The correct theme block is on the template, or auto-placement applies for that type.

  • The app embed is enabled when required.

  • You are previewing the theme you edited.

Shortcodes like [oo-table id=โ€ฆ] are optional. Prefer theme blocks or auto-placement for standard product pages.

You define attribute modules in Structure. On the storefront, each selected product fills those attributes from Shopify product/variant data (and custom attributes where configured).

Yes. Use Generate with AI or Refine Structure with an image. Review module types afterward so Weight/Price/Color map to Shopify modules instead of custom attributes when appropriate.

On Design โ†’ Refine with AI, paste your website URL or upload a screenshot. The app extracts brand colors/fonts and maps them to the active table type.

Yes โ€” translate table strings per locale in Settings after your store locales are available.

The theme extension loads only what is needed for visible tables. Keep unused tables disabled and avoid placing unnecessary blocks on every template.

Reach Online Origins support via the app listing or your usual Online Origins support channel. Include your shop domain, table type, and a screenshot of the issue.