Frequently Asked Questions (FAQ)
Written By Floris de Vries
Last updated 20 days ago
What does the app do?
What does the app do?
It lets you create size charts, product specs, comparison tables, tabbed content, and Us vs Them tables, then place them on your Shopify storefront with theme blocks, auto-placement, or optional shortcodes.
Do I need to enable the app embed?
Do I need to enable the app embed?
Yes for shortcodes, comparison tray/modal, Compare auto-inject, and Size chart auto-placement above Add to cart. Theme blocks alone are not enough for those features.
Why doesnโt my table show on the product page?
Why doesnโt my table show on the product page?
Check the following:
The table is enabled and saved.
Product visibility includes this product (or is set to All products).
The correct theme block is on the template, or auto-placement applies for that type.
The app embed is enabled when required.
You are previewing the theme you edited.
What is the shortcode and is it required?
What is the shortcode and is it required?
Shortcodes like [oo-table id=โฆ] are optional. Prefer theme blocks or auto-placement for standard product pages.
How does Comparison get product values?
How does Comparison get product values?
You define attribute modules in Structure. On the storefront, each selected product fills those attributes from Shopify product/variant data (and custom attributes where configured).
Can AI create a table from a competitor screenshot?
Can AI create a table from a competitor screenshot?
Yes. Use Generate with AI or Refine Structure with an image. Review module types afterward so Weight/Price/Color map to Shopify modules instead of custom attributes when appropriate.
Can AI match my website colors?
Can AI match my website colors?
On Design โ Refine with AI, paste your website URL or upload a screenshot. The app extracts brand colors/fonts and maps them to the active table type.
Does the app support multiple languages?
Does the app support multiple languages?
Yes โ translate table strings per locale in Settings after your store locales are available.
Will tables slow down my theme?
Will tables slow down my theme?
The theme extension loads only what is needed for visible tables. Keep unused tables disabled and avoid placing unnecessary blocks on every template.
How do I contact support?
How do I contact support?
Reach Online Origins support via the app listing or your usual Online Origins support channel. Include your shop domain, table type, and a screenshot of the issue.
Still need help? Ask the team